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Points should be added to your account immediately, however in some circumstances these can take up to 48 hours to appear - please wait 48 hours before contacting us.


Points can only be earned on McDelivery® orders made through the McDonald's app. and not via any third party app.


If you’re ordering via Kiosk, Front-counter or Drive-thru, you need to generate a unique code, located in the ‘code’ section of your app and give this before you order. We cannot add points if you forget to do this.


Please enter the details of your request. A member of our support staff will respond as soon as possible.

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