Of course, we’d be glad to help you. Points will normally appear instantly on the rewards page of the app, however in rare cases it could take up to 48 hours for points to appear - Please wait 48 hours before contacting us, as we cannot add points within 48 hours of your purchase.
Make sure you have provided us with your one-time code when ordering via Drive-Thru, Kiosk or Counter at a participating restaurant. If you have not used your McDonald’s app or your code during your order you unfortunately won’t be able to earn points this time. But don’t worry, you can earn on your next order.
If after 48 hours you still don’t have points, here are the steps for you to contact us in the app:
- Select More at the bottom of the McDonald's app screen
- Choose Customer Service
- Use the Virtual Assistant located at the bottom right of the page
- Select McDonald's Rewards
- Enter your comments regarding your order, including your order number, order total value, and if there’s any reason you think you might be missing points .