Of course, we’d be glad to help you. The first step is wait 2 hours, sometimes it takes a little time for MyMcDonald's Rewards points to appear in the app.
Make sure you have provided us with your one-time code when ordering via Drive-Thru, Kiosk or Counter at a participating restaurant. If you have not used your MyMcDonald’s app or your code during your order you unfortunately won’t be able to earn points this time. But don’t worry, you can earn on your next order.
If after 2 hours you still don’t have points, here are the steps for you to contact us in the app:
- Select More
- Choose Careers, Contact & Legal
- Select Contact Us
- Enter your comments regarding your order, including your order number, subtotal, and if there’s any reason you think you might be missing points .