In the unlikely circumstance you're charged twice, please contact our customer service team who’ll be able to assist. The best way to contact us is to use the customer service link in the more menu of My McDonald's app
We only take payment once you are at the restaurant and have selected your collection method, not before.
Having selected how you want to collect your order we will now charge the card you selected. Only now will we start preparing your meal.
You can confirm recent orders you have paid for in your Recent Orders list. You will find this in the Recent tab menu of My McDonald's app
To help speed up the investigation and any refund due. Please provide when asked the following information. You'll find this on the receipt we email to your registered address
The restaurant name
The order number
Date and time the orders were charged