What to do will depend on the type of problem:
• If you have been notified that you have won and you have submitted a prize claim in the app, but did not receive a confirmatory prize email - please check your junk mail folder. If your email is still not in your inbox or junk mail folder after 24 hours please email the Festive Wins Promotion at McDonald’s 2023 Customer Service team via phone at 01702 967234 or via email at firstname.lastname@example.org with details of your email address.
• If you submitted the wrong bank details in error - Unfortunately it’s not possible to change your account details once submitted and we can’t accept responsibility for this. However, if the error meant that no transfer could be made, then you will be sent a cheque to the address you provided during the claim process.
• If you chose a bank transfer for a cash prize but you received a cheque – if we have trouble completing your bank transfer we will send you the cash amount via cheque to the address provided in the completed prize claim form.